Strategic Process Leader

2 days ago

Marikina City, National Capital Region, Philippines beBeeOperations Full time $110,000 - $140,000
Customer Success Operations Manager Role Summary

This is an exciting opportunity to lead the development and implementation of customer success strategies, processes, and tools that drive value and scale with growth.

Key Responsibilities:
  • Define and refine workflows to support Customer Success, Support, and Onboarding teams.
  • Standardize playbooks, renewal processes, health scoring models, and customer journey maps.
  • Act as the primary administrator and owner of Gainsight and Salesforce for the organization.
  • Manage integrations between Gainsight, Salesforce, Zendesk, and other CS tooling.
  • Drive automation to reduce manual work and improve efficiency.
  • Build and maintain reporting dashboards for leadership (adoption, renewals, churn, NPS, expansion).
  • Track KPIs and provide insights that drive customer outcomes and operational efficiency.
Requirements:
  • An analytical mindset with the ability to turn data into actionable insights.
  • Experience with SaaS / subscription business models.
  • 5+ years of experience in Customer Success, RevOps, or related operations roles.
  • Exposure to renewal forecasting and customer revenue operations.
  • Hands-on Gainsight administration (health scoring, rules engine, journeys, CTAs, dashboards) & strong Salesforce skills (reports, dashboards, workflows, object customization). Zendesk preferred.
  • Proven track record of designing scalable processes for customer-facing teams.

Excellent communication and stakeholder management skills are essential for this role.

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