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Customer Service Representative Position
1 week ago
MCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to meet the diverse needs of its clients. With a commitment to excellence and a focus on innovation, MCI has established itself as a trusted partner in the industry.
Key Responsibilities- Handle inbound and outbound contacts in a courteous, timely, and professional manner.
- Listen to customers, understand their needs, and resolve customer concerns.
- Research systems to find missing information and coordinate with other departments to resolve issues.
- Follow client program processes and perform tasks in a courteous and professional manner.
- Be 18 years of age or older.
- Have a high school diploma or equivalent.
- No BPO experience required.
- Excellent communication skills.
- Paid Time Off - Earn PTO and paid holidays to take time off.
- Incentives & Rewards - Participate in daily, weekly, and monthly contests for cash bonuses and prizes.
- Health Benefits - Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment.
- Retirement Savings - Secure your future with retirement savings programs.
- Disability Insurance - Short- and long-term disability coverage is available to help protect you during unexpected challenges.
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
