IT Service Delivery Lead

1 week ago


Mandaluyong City, National Capital Region, Philippines Surbana Consultants Pte Ltd – Kingdom of Saudi Arabia (KSA) branch Full time
Job Overview

This IT Service Delivery Lead position is responsible for overseeing the delivery of IT services to our customers in the Kingdom of Saudi Arabia (KSA) branch. You will lead a team of technical support specialists and work closely with internal stakeholders to ensure that our service delivery meets the highest standards.

Your key responsibilities will include:

  • Developing and implementing service level agreements and operational processes;
  • Leading the helpdesk team during peak periods or in the absence of the Team Lead;
  • Coaching and mentoring junior analysts to develop their skills and knowledge;
  • Collaborating with internal stakeholders to identify and resolve technical issues; and
  • Ensuring compliance with company policies and procedures.

You will need a strong background in IT service management, excellent leadership and communication skills, and the ability to work effectively in a fast-paced environment.



  • Mandaluyong City, National Capital Region, Philippines RUCS KONSULT CORPORATION Full time

    Job OverviewWe are seeking an experienced Service Delivery Lead to join our team at RUCS KONSULT CORPORATION. The successful candidate will be responsible for leading our service delivery team and ensuring effective delivery of operational services critical to the expansion and maintenance of core business requirements.The ideal candidate will have a strong...


  • Makati City, National Capital Region, Philippines Manulife IT Delivery Center Asia Inc. Full time

    Job OverviewManulife IT Delivery Center Asia Inc. is seeking a highly motivated IT Delivery Specialist to join our team. As an IT Delivery Specialist, you will play a critical role in ensuring successful delivery of business initiatives that support Manulife's regional strategic vision.About the RoleYou will be responsible for working closely with...


  • Quezon City, National Capital Region, Philippines ServicePoint IT Full time

    About the RoleAs a key member of our project team, you will play a pivotal role in delivering high-quality IT services to our clients. You will oversee key projects, ensuring that deliverables are met on time and to the highest standards.Your responsibilities will include managing project dependencies, coordinating resources, and keeping stakeholders...


  • Mandaluyong City, National Capital Region, Philippines BIPO Service Philippines Inc. Full time

    Job Description:The HR Service Delivery Associate position involves managing small to large HR projects. This role requires significant attention to detail and the ability to manage multiple tasks with geographically separated teams.Responsibilities:Assist and perform end-to-end global mobility activities and lead projects in compliance with established...


  • Quezon City, National Capital Region, Philippines Universal Robina Corporation Full time

    Job Title: Lead IT Service DeliveryCompany Overview:Universal Robina Corporation is a leading food and beverage company that prides itself on its commitment to excellence. Our team is passionate about delivering high-quality products and services that delight our employees, customers, consumers, and communities.Job Description:The Lead IT Service Delivery...


  • Makati City, National Capital Region, Philippines Manulife IT Delivery Center Asia Inc. Full time

    About Manulife IT Delivery Center Asia Inc.We are a leading international financial services provider, dedicated to making decisions easier and lives better. Our commitment to innovation drives us to seek talented professionals who share our values and passion for excellence.


  • Quezon City, National Capital Region, Philippines ECLARO Full time

    We are looking for a highly skilled Service Delivery Lead to join our team at ECLARO. As a Service Delivery Lead, you will be responsible for managing the delivery of services to our clients, ensuring that they receive high-quality services that meet their needs.Key Responsibilities:Responsible for operational direction of complex or large functions of the...

  • IT Delivery Expert

    2 days ago


    Makati City, National Capital Region, Philippines Manulife IT Delivery Center Asia Inc. Full time

    **Required Skills and Qualifications**To be successful in this role, you will need to possess:Minimum of 3 years of software engineering experienceExperience in working with RDBMS and NoSQL DatabaseExperience in Framework and API / Service Layer such as Spring Boot (Rest Template, Feign Client, Zuul, Sleuth/Zipkin, Hystrix and Maven), Swagger,...


  • Mandaluyong City, National Capital Region, Philippines BIPO Service Philippines Inc. Full time

    The HR Service Delivery Associate - PAYROLL position involves managing small to large HR projects.This position requires significant attention to detail and the ability to manage multiple tasks with geographicallyseparated teams.Responsibilities:Assist and perform end-to-end global mobility activities and leadprojects in compliance with established...


  • Mandaluyong City, National Capital Region, Philippines SID Global Solutions APAC Full time

    About the Role:We are seeking a highly skilled Delivery Excellence Head to join our team at SID Global Solutions APAC. In this role, you will be responsible for leading cross-functional teams in delivering high-quality services and products, while ensuring client satisfaction and operational efficiency.Key Responsibilities:• Lead and manage a...


  • Quezon City, National Capital Region, Philippines ServicePoint IT Full time

    Job SummaryWe are seeking an IT Service Excellence Lead to join our team. As a key member of our project team, you will be responsible for overseeing key projects, ensuring that deliverables are met on time and to the highest standards.Your responsibilities will include managing project dependencies, coordinating resources, and keeping stakeholders informed...

  • Delivery Lead

    2 weeks ago


    Mandaluyong City, National Capital Region, Philippines SID Global Solutions APAC Full time

    We are on the hunt for a seasoned Delivery Lead to join our team at SID Global Solutions APAC!About the JobThis role requires a strong background in project management, specifically in the financial services industry. The ideal candidate will have at least 8 years of experience and a proven track record of delivering complex projects on time and within...


  • Quezon City, National Capital Region, Philippines ECLARO Full time

    About the Role:We are looking for an IT Service Delivery Lead to lead our IT service delivery team at ECLARO. The successful candidate will have excellent leadership skills and experience in managing IT projects.Responsibilities:Responsible for developing and managing key internal/external client relationships across sphere of influence including situations...


  • Mandaluyong City, National Capital Region, Philippines Emerson Electric Full time

    About the RoleEmerson Electric, a leading global technology and industrial company, is seeking an IT Service Delivery Specialist to join our team. In this role, you will play a critical part in ensuring the timely delivery of IT services across various functions.As an IT Service Delivery Specialist, you will be responsible for providing top-notch support to...


  • Quezon City, National Capital Region, Philippines Intogreat Solutions Full time

    About UsWelcome to Intogreat Solutions, where we value not just your career opportunities but also take pride in our work-life balance culture. We believe in providing the needs of our staff to become productive at work.Our company offers a competitive salary package, HMO coverage, group life insurance, paid sick and vacation leave credits, fun and exciting...


  • Makati City, National Capital Region, Philippines ETS Consulting, Inc. Full time

    About the TeamThe IT Service Delivery Lead will be responsible for ensuring high-quality software delivery and deployment, and working closely with development teams to ensure that platforms are designed with operability in mind.This role requires strong expertise in designing, building, and managing release systems, code merging and promotion, and CI/CD...


  • Makati City, National Capital Region, Philippines Ascendion Full time

    Key ResponsibilitiesThis role involves overseeing end-to-end service delivery for Oracle and SAP ERP projects, including managing ERP integrations, identifying risks, and resolving technical challenges.The successful candidate will have a strong understanding of IT service operations, ERP project management, and enterprise application...


  • Makati City, National Capital Region, Philippines Security Bank Corporation Full time

    Technical Service Delivery Lead (Retail Technology)Role Definition:The IT Service Delivery Lead leads the business segment's dedicated service delivery team which is composed of a team of systems analysts and technology delivery managers, reporting directly to BU Technology Heads.He/She is accountable for technology service delivery for their dedicated...


  • Mandaluyong City, National Capital Region, Philippines Digital Room Full time

    Job Title: Technical Service Delivery ManagerDigital Room is seeking an experienced Technical Service Delivery Manager to lead our NOC team.Key Responsibilities:Overseeing the monitoring and maintenance of our IT infrastructureCollaborating with stakeholders to resolve high-priority incidents and outagesDeveloping and implementing strategies to improve IT...


  • Makati City, National Capital Region, Philippines Lingaro Full time

    RequirementsPlease refer to job description.QualificationsFor Lead level: Minimum of 4 years of experience as an independent SLM in application support governance.Experience in IT Operations.Solid understanding of and experience with ITSM processes.Strong leadership skills, sense of ownership, and proactivity.Willingness to grow and develop within the IT...