IT Network Operations Expert

2 days ago


Pasig, National Capital Region, Philippines ESC Corporation Full time
Job Overview

We are seeking a highly skilled Senior Network Operations Analyst to join our team at ESC Corporation. As a key technical resource, you will be responsible for managing and resolving complex network-related issues that cannot be handled by lower-tier teams.

You will support multiple customer environments and act as an engineering escalation contact supporting multi-vendor networks. Your expertise will include LANs, WANs, Security, and wireless networks for our customers. You will also update architecture diagrams and design documents for customer networks as the network operations and customer network evolves.

Your primary focus will be on continuously monitoring the ticket queue for new incidents or service requests, validating whether alerts indicate actual issues, and managing escalated tickets working closely with NOC and SOC engineers.

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