Call Center Scheduling Expert Philippines

2 weeks ago

Manila, National Capital Region, Philippines iRhythm Technologies, Inc. Full time
Real-Time Scheduling Specialist Job Overview

The Real-Time Scheduling Specialist optimizes the scheduling of Customer Care Advocates, ensuring accurate time tracking and payroll processing.

This strategic role involves analyzing attendance patterns, generating reports, and tracking performance against established KPIs.

Key Responsibilities:

  • Analyze attendance patterns and overtime usage.
  • Generate reports on schedule adherence.
  • Evaluate individual and team performance.
  • Develop plans to optimize resource allocation.

Requirements:

  • Bachelor's degree or equivalent experience in Call Center, Business Administration, or related field.
  • 2+ years of experience in scheduling, time and attendance.
  • Proficiency in using scheduling software and timekeeping systems.
  • Strong analytical skills and attention to detail.

iRhythm Technologies, Inc. offers a competitive compensation package and comprehensive benefits, including health and life insurance, paid leave benefits, and a healthy work-life balance.

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