IT Infrastructure Manager

2 days ago

Taguig, National Capital Region, Philippines beBeeInfrastructure Full time $80,000 - $120,000
Job Title

IT professionals with expertise in infrastructure management, network operations, and IT service delivery are sought after for a leadership role. This position oversees the operation of IT systems across data centers and regional servers, ensuring high availability and efficient IT service delivery through strong service management practices.


Key Responsibilities
  • Manage the daily operations and strategic planning of server infrastructure (on-premise and cloud).
  • Provision, upgrade, and maintain hypervisor environments (e.g., VMware, Hyper-V) to ensure optimal performance.
  • Implement disaster recovery plans and ensure high availability for regional servers and enterprise data center operations.
  • Coordinate server performance monitoring, backup strategies, and patch management to prevent downtime.
  • Lead the network team responsible for maintaining LAN, WAN, WLAN, VPN, and various connectivity solutions.
  • Ensure network scalability, uptime, and resilience by implementing best-in-class configurations and redundancy.
  • Collaborate with ISPs and telecom vendors for performance SLAs, issue resolution, and capacity planning.
  • Perform regular network performance assessments and optimize infrastructure for security and efficiency.
  • Manage a team responsible for first- and second-level support covering incidents, service requests, and technical troubleshooting.
  • Implement and improve ITIL-based practices for Incident Management, Problem Management, Change Management, and Service Request fulfillment.
  • Establish KPIs and SLAs for service desk performance and end-user satisfaction.
  • Ensure continuous improvement through root cause analysis, knowledge base updates, and user training initiatives.

Required Skills
  • Bachelor's degree in Information Technology, Computer Engineering, or related discipline.
  • 10+ years of experience in IT infrastructure and operations, with at least 3 years in a management capacity.
  • Strong hands-on experience in enterprise systems, virtualization (VMware/Hyper-V), and network architecture.
  • Proven experience managing tools and platforms like Microsoft 365, Zscaler, Intune, and network solutions.
  • Familiarity with ITSM frameworks (e.g., ITIL) and tools like ServiceNow, ITSM, or JIRA.

About the Role

This leadership position offers a unique opportunity to develop and implement IT strategies that drive business growth and improvement. If you have a passion for IT and a proven track record of success, this could be the ideal role for you.

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