Senior Support Specialist

4 days ago

Mandaluyong City, National Capital Region, Philippines beBeeRepresentation Full time
Customer Service Representative Job

We are seeking an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will work with highly skilled professionals who prioritize employee satisfaction and work-life balance.

Key Responsibilities:
  • Lead and mentor a team of customer service specialists to ensure high standards of accuracy and productivity.
  • Provide training, coaching, and support to team members to stay updated on best practices, policies, and procedures.
  • Schedule and delegate daily tasks to ensure timely processing of customer inquiries and concerns.
Appointment Scheduling and Management:
  • Handle incoming calls to book appointments according to client preferences.
  • Make outbound calls to confirm scheduled appointments.
  • Manage customer inquiries and address concerns promptly.
Minimum Qualifications:
  • 1-2 years of BPO experience in a Voice account.
  • At least 6 months of supervisory or leadership experience.
  • Excellent verbal and written English skills.
  • Ability to multitask (taking calls and responding to emails).
  • Organized and detail-oriented.
What We Offer:
  • Competitive salary and benefits package.
  • Health insurance with free dependents.*
  • Night differential pay.
  • Attendance bonus.
  • Paid time off and leave credits.
  • Performance appraisal and career growth opportunities.
Our Commitment:
  • Strong culture and values-driven leadership.
  • Opportunities for learning and growth at any career stage.
  • Inclusive environment where everyone can thrive.

*Free dependent coverage is subject to change based on company policies and regulations.

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