Technical Support Specialist-AMS

5 days ago


Manila, National Capital Region, Philippines Avature Full time

As a Technical Support Specialist-AMS, you will play a crucial role in delivering exceptional service to our clients. In this dynamic position, you will be part of an IBM Consulting team that accelerates clients' businesses through collaboration and innovation.

You will work closely with visionary clients across multiple industries to improve their hybrid cloud and AI journey. Your ability to accelerate impact and drive meaningful change for clients is enabled by our strategic partner ecosystem and robust technology platforms across the IBM portfolio.

The success of our clients relies on our collective curiosity and quest for knowledge. As a Technical Support Specialist-AMS, you will be encouraged to challenge the norm, investigate ideas outside your role, and come up with creative solutions that result in groundbreaking impact for a wide network of clients.

Your Role and Responsibilities
  • Change Management: Involve in the change management process (change approval, implementation, testing, deployment, and verification).
  • Administration: Assist with coordination in administration matters such as contract renewals, SSL certificate purchases, and renewals.
  • Clients and Vendors: Liaise closely with business users, build good rapport, and interact with vendors in implementing application patches, bug fixes, and necessary upgrades in accordance with OS/Software/Security policies.


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