User Experience Specialist

2 days ago

Angeles City, Central Luzon, Philippines beBeeCustomerService Full time $30,000 - $40,000

LaunchGood is a global crowdfunding platform supporting Muslims in launching good initiatives worldwide.

We seek a skilled professional to enhance user engagement and support through direct communication and issue resolution.

  • The role involves engaging with new customers via direct chat or phone, responding to inquiries within set service level agreements (SLAs), and following guidelines for campaign review.
  • Prioritizing response tickets based on urgency and complexity, documenting customer interactions using CRM tools, and maintaining consistent shift adherence.

Key competencies include:

  • Excellent decision-making skills and judgment
  • Experience with CRM/account management software
  • Dependable attitude with strong time management and attention to detail
  • Understanding of Muslim community nuances and challenges
  • Strong communication and problem-solving skills
  • Empathy and ownership in delivering excellent user experiences

Required skills and qualifications include:

  • 1-2 years of customer service experience
  • Conflict resolution experience with positive customer relationships
  • Team player with collaborative mindset
  • Compliance knowledge with industry-specific regulations

This is an exciting opportunity to join a dynamic team dedicated to supporting great ideas and challenging ourselves to think bigger.

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