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Mandarin Customer Service Representative
1 week ago
Welsend Global Services Inc. is seeking a talented Mandarin Customer Service Representative to deliver top-notch customer experiences. As a key member of our team, you will play a vital role in fostering strong relationships with our customers and resolving their queries efficiently.
About the Role:This position involves interacting with Mandarin-speaking customers through various channels, including phone, email, and live chat. You will be responsible for providing accurate information about our products and services, addressing customer concerns, and resolving issues in a timely manner.
Key Responsibilities:- Answer customer inquiries in Mandarin and English, ensuring accurate and timely responses.
- Provide detailed information about our offerings, including product features and benefits.
- Solve customer complaints and issues, escalating concerns to senior representatives if necessary.
- Maintain comprehensive records of customer interactions, including communication logs and issue resolutions.
- Participate in ongoing training and development programs to enhance your knowledge and skills.
- Native-level proficiency in Mandarin Chinese, with excellent written and spoken skills.
- Strong communication and interpersonal skills, with the ability to build rapport with customers.
- Experience in customer-facing roles is preferred, but not essential.
- Ability to multitask and work in a fast-paced environment, with a focus on delivering high-quality results.
- Familiarity with basic computer software and applications, with a willingness to learn new systems.
