Mandarin Language Specialist
5 days ago
We are looking for a talented Customer Service Representative to join our team at Welsend Global Services Inc. As a key member of our customer support team, you will be responsible for providing exceptional customer experiences through effective communication and issue resolution.
Key Responsibilities:
- Deliver outstanding customer service by responding to inquiries and resolving issues efficiently.
- Proactively provide product information and service details to customers.
- Identify and resolve customer complaints and issues promptly.
- Maintain accurate records of customer interactions.
- Collaborate with the team to improve customer service quality and standards.
Requirements:
- Excellent communication skills in English.
- Mandarin language proficiency (Level 1).
- Previous customer service experience is beneficial.
- Strong problem-solving and analytical skills.
- Ability to work independently with minimal supervision.
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