Hotel Training Development Manager

4 days ago

Cebu City, Central Visayas, Philippines Maayo Leisure Group Full time

The Hotel Training Development Manager plays a crucial role in enhancing the skills and performance of hotel employees at Maayo Leisure Group.

This position is responsible for designing, implementing, and overseeing training programs to ensure that all hotel staff are well-equipped with the necessary knowledge and abilities to deliver excellent guest service, comply with operational standards, and contribute to the overall success of the hotel.

Key Responsibilities:
  • Training Needs Analysis

To identify skills gaps and training needs across all hotel departments (e.g., front desk, housekeeping, food & beverage, maintenance, etc.), conduct regular assessments. Collaborate closely with department heads and hotel management to create tailored training programs that meet both operational and customer service goals.

  • Program Design and Development

Develop and implement training programs and materials focused on customer service, hotel operations, safety procedures, compliance (e.g., OSHA, ADA), and leadership development. Design and deliver training sessions in areas such as guest interaction, conflict resolution, upselling techniques, team collaboration, and hotel-specific software systems.

  • Training Delivery

Facilitate in-person and virtual training sessions for new hires (onboarding), as well as ongoing development for current employees. Ensure all hotel employees understand service standards, brand expectations, and safety regulations. Use role-playing, demonstrations, and interactive techniques to ensure training is engaging and practical.

  • Training Evaluation

Monitor and assess the effectiveness of training programs through surveys, feedback, and employee performance. Collect data on guest satisfaction and employee performance post-training to measure improvements and areas for further development. Adjust programs and methods based on feedback and results.

  • Continuous Improvement

Stay updated with the latest trends in hospitality training, customer service practices, and hotel technology. Introduce new training tools and methods to keep training relevant, effective, and engaging. Encourage a culture of continuous learning within the hotel.

  • Team Leadership and Support

Lead the training team (if applicable) and provide coaching and mentoring to department trainers. Offer guidance and support to department managers in implementing effective on-the-job training. Promote teamwork and foster a positive learning environment.

  • Compliance and Safety Training

Ensure that all employees are trained on safety and compliance-related topics (e.g., emergency procedures, health and safety regulations, fire safety). Coordinate and schedule required safety drills, such as fire evacuations, first aid training, and other mandatory certifications.

  • Collaboration and Stakeholder Engagement

Work closely with HR, department heads, and management to align training with hotel objectives and operational needs. Ensure training programs support employee career development and retention.

  • Budget and Resource Management

Manage and monitor resources efficiently to support training initiatives. Source and manage external trainers or consultants when necessary, ensuring cost-effective solutions.

Required Qualifications:
  • A Bachelor's degree in Hospitality Management, Human Resources, or a related field (or equivalent work experience).
  • Minimum of 3-5 years of experience in hospitality training, preferably in a hotel environment.
  • Strong understanding of hotel operations, guest service standards, and safety compliance regulations.
  • Exceptional communication, presentation, and interpersonal skills.
  • Experience in designing and delivering engaging training programs.
  • Ability to assess employee performance and provide constructive feedback.

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