Inbound Loan Service Expert
3 weeks ago
About the Role: We are seeking an Inbound Loan Representative to handle incoming inquiries and assist customers with their loan-related needs.
Key Responsibilities:
- Inbound Inquiries: Handle inquiries from US consumers about personal financing.
- Application Processing: Complete personal finance application forms and ensure all required documentation is complete and accurate.
- Customer Communication: Communicate with customers to gather additional information or clarification regarding their loan applications.
- Loan Application Support: Provide prompt and professional responses to customer inquiries regarding loan application, eligibility criteria, and documentation requirements.
- Risk Assessment: Analyze financial statements, credit reports, and other relevant documents to assess risk and make informed lending decisions.
- Team Collaboration: Collaborate with loan officers, underwriters, and other team members to ensure efficient processing of loan applications.
- Record Maintenance: Maintain accurate and up-to-date records of loan applications, approvals, and denials.
- Industry Knowledge: Stay updated on industry trends, regulations, and best practices related to loan processing and underwriting.
- Compliance: Adhere to compliance guidelines and internal policies to ensure a high level of integrity and risk management.
Requirements:
- Financial Industry Knowledge: Strong understanding of the US financial industry, especially related to consumer finance.
- Credit Knowledge: Knowledge of credit ratings, their implications, and how they impact financing decisions.
- Financing Practices: Familiarity with basic standard practices of financing in the U.S.
- Experience: Minimum of 4 years of experience in U.S or Australian campaigns, preferably in credit card or personal finance.
- Technical Skills: Proficient computer skills and familiarity with relevant software.
Desired Skills:
- Communication: Excellent communication skills.
- Attention to Detail: Attention to detail.
- Query Handling: Ability to handle queries professionally and maintain a customer-centric approach.
- Work Environment: Ability to work independently and collaboratively in a fast-paced environment.
Benefits:
- Salary and Commission: Competitive salary package + commission.
- Commissions: Tier structure 25k to 100k month.
- Bonus: Anniversary and 13th month bonus available after probationary period.
- Remote Work: Remote work.
- Computer Requirements: Required to have own computer.
About LeadAdvisors:
Welcome to LeadAdvisors.com, where innovation meets excellence in the digital landscape. We specialize in two main areas: business process outsourcing (BPO) and digital content marketing. Our expertise in BPO allows us to handle campaigns for brands across the United States, delivering exceptional results and driving growth for our clients. In the digital space, we excel in content marketing, technical SEO, guest blogging, media outreach, conversion rate optimization, UX design, and sales funnel strategy. Our dedicated professionals tirelessly create and implement strategies that enhance our client's online presence, improve search engine visibility, and generate high-quality leads.
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