
Claims Resolution Specialist
1 day ago
As a Claims Resolution Specialist, you will be responsible for investigating and resolving customer claims related to promotional products.
The ideal candidate will have strong analytical and investigative skills, as well as excellent verbal and written communication abilities.
You will work closely with internal departments such as Production, Art, Sales, Shipping, and Customer Service to gather relevant information, identify the root cause, and determine the appropriate resolution.
Key responsibilities include managing and investigating incoming customer claims, communicating with customers professionally and empathetically throughout the claims process, and coordinating and processing claims resolutions in alignment with company guidelines and authorization levels.
Maintaining accurate and thorough documentation of all claims, outcomes, communications, and resolution actions within internal systems is also a critical aspect of this role.
Requirements- A highly proficient communicator in both spoken and written English
- Strong organizational and time management skills
- Excellent attention to detail and analytical skills
- Excellent problem-solving skills
- Ability to prioritize, multitask, be flexible, and meet deadlines
- High school diploma or GED required
- Industry-leading salary packages
- Permanent work-from-home setup
- Company equipment provided
- HMO Coverage
- PTO credits and service incentive leaves
- Major spring and winter company live events
- Monthly employee appreciation virtual events
- Company-provided career skills training courses
We are a leading BPO company that assists growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.
We are dedicated to helping business owners, executives, and industry leaders find superstar team members.
If you are looking for a company that values growth and places a strong emphasis on its people-centered culture, then we are the place for you.
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