Quality Assurance and Analyst Expert

Quality Assurance ExpertThis role involves driving the implementation of quality assurance practices across the organization. The ideal candidate will have a strong background in software testing and experience in leading teams.Main Responsibilities:Developing and maintaining quality assurance procedures and guidelines.Leading and managing the Quality...

Job SummaryQuality Assurance ExpertWe are seeking a highly skilled Quality Assurance Expert to ensure the highest level of service quality.Main Responsibilities:Monitor and analyze call performance, providing detailed reports on agent efficiencyAct as the primary point of contact for quality-related issues and queriesDevelop and maintain metrics and KPI...

A Quality Assurance Expert is required to work with Japanese language products and services. The ideal candidate will have native-level proficiency in Japanese and excellent written and verbal communication skills.Main Responsibilities:Conduct thorough reviews of Japanese language content to identify errors and inconsistencies.Test the functionality of...

We are looking for a Quality Assurance Expert to join our team. As a Quality Assurance Expert, you will be responsible for overseeing accreditation processes, ensuring compliance, and maintaining records. You will also be required to conduct audits, prepare reports, and improve workflows to streamline accreditation processes.If you have experience in quality...

As a Quality Assurance Analyst, you will play a crucial role in ensuring the accuracy and quality of our business processes. Your main duties will include:Key ResponsibilitiesResponsible for data entry of transactions with utmost attention to quality and quantity.Ensure completeness of all submitted documents and obtain missing information and invoices from...

Key Objectives:We are seeking a highly skilled Quality Assurance expert to join our team. As a Quality Assurance expert, you will be responsible for delivering timely quality monitors as required.You will generate weekly and monthly reports on quality-related metrics to support data-driven decision-making.In addition, you will conduct side-by-side sessions...

Role: Quality Assurance (Service Desk)Must be a graduate of any 4-year course (any field)Must have at least 2-5 years of Quality Assurance experience in a BPO setup2-5 years experience as a Quality analyst in a Service desk environmentShould have knowledge of Service Desk OperationsShould have analytical & reasoning skillsAbility to create Weekly & Monthly...

Location: Cubao, Quezon CityDepartment: OperationsAbout the Job:We're changing the way people think about customer service, and we need your help We're looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and...

Job Description:We are seeking a skilled Quality Assurance Representative to monitor and evaluate customer interactions, ensuring exceptional service delivery.About the Role:The ideal candidate will assess call quality, provide constructive feedback to agents, and collaborate with leadership to drive improvements in customer experience.Key...

Job DescriptionWe are seeking a highly skilled Quality Assurance Expert to lead quality assurance initiatives and oversee the full spectrum of QA activities.Key Responsibilities:Design and implement QA guidelines and SOPs aligned with industry standards.Create and present quality-related documentation, reports, and performance updates to...