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Quality Assurance

1 month ago

Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full time

Role: Quality Assurance (Service Desk)

  • Must be a graduate of any 4-year course (any field)
  • Must have at least 2-5 years of Quality Assurance experience in a BPO setup
  • 2-5 years experience as a Quality analyst in a Service desk environment
  • Should have knowledge of Service Desk Operations
  • Should have analytical & reasoning skills
  • Ability to create Weekly & Monthly Quality reports for management review
  • Ability to analyze large amounts of data and draw out meaningful, actionable summaries
  • Expertise in Microsoft Excel & PowerPoint
  • Amenable to work on-site and can start ASAP
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