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Process Improvement Specialist

1 week ago

Makati City, National Capital Region, Philippines Probe CX Full time

At Probe CX, we're looking for a talented Process Improvement Specialist to join our team. As a key member of our Operations department, you'll play a critical role in driving process improvement initiatives based on quality insights.

The ideal candidate will have at least 3 years of experience as a QA Analyst and 2 years in a people management role. A background in data analytics and presentation is also highly desired.

You'll be responsible for providing analysis on quality insights, coordinating with Operations on action planning, coaching and developing QA Analysts, attending calibration sessions as needed, collaborating on Business Reviews, and updating reporting as needed.

If you have a passion for process improvement and are looking for a challenging role that offers opportunities for growth and development, please submit your application.