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Telephone Support Specialist

1 week ago

Taguig, National Capital Region, Philippines Metacom International Solutions Full time

Metacom International Solutions is a leading provider of innovative solutions, and we're seeking a skilled Telephone Support Specialist to join our team. As an Insurance Support Agent, you'll be the primary point of contact for customers, addressing their inquiries and concerns in a professional and timely manner.

Job Summary:

This is an excellent opportunity to join a dynamic team and contribute to the success of our organization. As a Telephone Support Specialist, you'll be responsible for communicating with customers, resolving their issues, and providing exceptional service delivery.

Responsibilities:
  • Communicate effectively with customers via phone or written correspondence
  • Resolve customer issues on the first call/contact whenever possible
  • Match customers' demands to our clients' products and solutions
  • Utilize negotiation and influencing skills to overcome objections and secure customer buy-in
  • Share relevant information with internal and external stakeholders
Requirements:
  • A minimum of 1 year of BPO/Customer Service experience
  • A high school diploma (Old Curriculum)/SHS/College graduate degree
  • Excellent communication skills, both verbal and written
  • Availability to work onsite with flexible schedules
Benefits:
  • An open, friendly, and professional work environment
  • A career that's professionally and personally rewarding
  • Opportunities to grow and advance within the company
  • Performance incentives and employee perks and benefits
  • Competitive salary
  • 13th Month Pay
  • HMO with 3 free beneficiaries on Day One
  • 20% ND Maternity/Paternity Leave
  • Rapid career growth opportunities for top performers
  • Retirement/Life Insurance for qualified staff
  • Work-life balance processes and programs