Healthcare Customer Service Representative

1 week ago


Bacolod City, Western Visayas, Philippines TeleTech Holdings, Inc. Full time

Job Description - Healthcare Customer Service Representative (041EE)

Healthcare Customer Service Representative

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Healthcare Customer Service Representative working onsite in Bacolod, you'll be a part of bringing humanity to business. #experienceTTEC

What You'll be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customers experience being just average or an exceptional one.

During a Typical Day, You'll

  1. Answer incoming communications from customers
  2. Connect and resolve issues with customers using written communication only

What You Bring to the Role

  1. Completed senior high school or 2nd year in college
  2. One (1) year customer service experience or more (BPO or Non BPO)
  3. Recognize, apply and explain your product or service knowledge

What You Can Expect

  1. Supportive of your career and professional development
  2. An inclusive culture and community minded organization where giving back is encouraged
  3. A global team of curious lifelong learners guided by our company values
  4. A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

You'll report to the team leader. You'll contribute to the success of the customer experience as well as the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

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