Call Center Professional

3 days ago


Taguig, National Capital Region, Philippines Neksjob Full time

We are looking for a dedicated and customer-focused individual to fill the role of Call Center Agent at Neksjob. As a Call Center Agent, you will play a critical role in providing excellent customer service and support to our clients.

About the Role

The primary responsibility of this position is to provide exceptional customer service and support to our clients through various communication channels, including phone, email, and chat. You will also be responsible for analyzing customer needs and resolving issues in a timely and professional manner.

Key Responsibilities
  • Provide exceptional customer service and support through various communication channels.
  • Analyze customer needs and resolve issues in a timely and professional manner.
  • Meet or exceed performance metrics and targets set by the company.

In addition to providing top-notch customer service, you will also be responsible for maintaining accurate records of all customer interactions and ensuring that customer information is up-to-date and secure.

Requirements
  • 1 year of experience in a call center environment.
  • High School Graduate/SHS Graduate.
  • Basic computer navigation skills.
  • Excellent Communication skills.
What We Offer
  • Competitive salary package.
  • Company bonuses and performance incentives.
  • Night differential.
  • Loyalty benefits.
  • Christmas gift, inclusion, and diversity benefits.
  • Paid sick and vacation leaves.
  • HMO coverage.
  • Life insurance.
  • Retirement plan.


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