Customer Support Specialist
2 weeks ago
This is a customer-facing position that requires delivering top-notch support to end-users while embodying values of innovation, empathy, and excellence.
Main Responsibilities:- Support & Troubleshooting: Respond to customer inquiries via email, chat, and occasional phone support within agreed service level agreements.
- Diagnose and resolve product usage issues efficiently and empathetically.
- Onboarding & Education: Guide new users through platform setup and onboarding processes.
- Develop and maintain knowledge-base content, FAQs, and help documentation.
- Cross-Functional Collaboration: Work closely with Sales, Product, and Engineering teams to communicate customer challenges, needs, and expectations.
- Must-Have:
- At least 2 years of experience in customer support (ideally in SaaS or tech-driven environments).
- Exceptional written and spoken communication skills; clear, friendly, and professional tone.
- Strong ability to diagnose problems and walk customers through solutions.
- Experience with support tools like Zendesk, Intercom, Freshdesk, or similar platforms.
- Proven ability to multitask and prioritize in fast-paced, remote environments.
- Nice-to-Have:
- Familiarity with Applicant Tracking Systems (ATS), HRTech, or recruitment processes.
- Basic knowledge of APIs, integrations, or web-based products.
- Previous experience working remotely or in asynchronous teams across time zones.
This role offers the opportunity to work independently and collaboratively as part of a distributed team. If you are a detail-oriented individual with excellent communication skills, we encourage you to apply for this position.
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