Customer Service Specialist

4 days ago


Quezon City, National Capital Region, Philippines J-K Network Services Full time

About J-K Network Services

We are a leading provider of business process outsourcing solutions, serving clients across 30 markets worldwide. With over 30 years of experience in the Philippines, we have established ourselves as a trusted partner for businesses and institutions.

Job Summary

We are seeking a highly skilled Non-Voice Customer Service Associate to join our team. As a key member of our customer support team, you will be responsible for resolving customer inquiries in a timely and professional manner.

Key Responsibilities

  • Provide exceptional customer service through online platforms
  • Resolve customer inquiries effectively and efficiently
  • Escalate complex issues to specialist bankers or professionals as needed
  • Become a brand ambassador for J-K Network Services
  • Perform other tasks assigned by management

Requirements

To be successful in this role, you should possess:

  • At least 2-3 years of call center experience
  • A non-bachelor's degree is acceptable
  • Ability to work in a shifting schedule
  • Willingness to attend face-to-face interviews as requested
  • Flexibility to undergo on-site training

Benefits

  • HMO coverage with 2 dependents
  • Retirement plan
  • Medical reimbursement
  • Insurance coverage
  • 30 leave credits per year


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