Healthcare Customer Service Specialist
6 days ago
We are seeking a Healthcare Customer Service Specialist to join our team at Carlos Hilado Memorial State University. As a key member of our customer service team, you will play a vital role in ensuring that our customers receive exceptional service and support.
The ideal candidate will have strong communication skills, be able to work well under pressure, and possess a deep understanding of the healthcare industry.
You will be responsible for handling inbound calls from customers, addressing their queries and concerns in a professional and efficient manner, providing accurate information and guidance on a range of healthcare-related topics, documenting customer interactions, and escalating complex issues to the appropriate team members for resolution.
To succeed in this role, you will need to be a team player who is committed to delivering exceptional customer service and supporting your colleagues in achieving our shared goals.
Responsibilities- Handle inbound calls from customers and address their queries and concerns in a professional and efficient manner.
- Provide accurate information and guidance to customers on a range of healthcare-related topics.
- Document customer interactions and maintain detailed records of all conversations.
- Escalate complex issues to the appropriate team members for resolution.
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