Ecommerce Success Strategist
5 days ago
About Us
eFlexervices, Inc. is a leading Business Process Outsourcing (BPO) company with a 23-year legacy of delivering exceptional quality and building trust. Our approach focuses on finding the perfect match between talent and organizations, investing in people, optimizing performance, and maximizing efficiency.
What We're Looking For
We seek an Ecommerce Success Strategist who can empower our client's expertise to deliver quality and performance. The role involves supporting a start-up client in writing SOPs and learning the business inside out. Additionally, you will provide light email outbound sales to generate leads, leveraging your excellent communication skills for both written and verbal interactions.
Key Responsibilities
- Customer Support & Knowledge Base Expansion
- Update and expand knowledge base articles for Shopify apps, ensuring clear, helpful, and up-to-date documentation.
- Ideal candidates have experience with Shopify and app integrations to enhance content quality.
- Outbound Sales Research & Email Outreach
- Segment and target a list of 5,000–10,000 Shopify stores for outbound email campaigns, driving Send to Many installs and demo bookings.
- Write and send outreach emails to track performance and optimize messaging.
- Customer Onboarding & Follow-ups
- Follow up with new customers to schedule onboarding calls and assist with initial setup guidance and best practices.
- Provide Level 1 support for customer inquiries via chat and email, and write internal support articles for common issues.
Requirements and Qualifications
- Experience using Shopify as a merchant or app user.
- Strong writing skills for knowledge base and email outreach.
- Organized, detail-oriented, and proactive approach.
- Background in customer support, SaaS, or ecommerce.
- Familiarity with tools like Zendesk, HelpScout, Intercom, or similar chat/email support systems.
- Bonus: Experience with outbound sales tools like Apollo, HubSpot, or Mailchimp.
Benefits and Perks
eFlexervices, Inc. values its team members' growth, learning, and personal connections. Enjoy a competitive salary, comprehensive HMO coverage, flexible work options, wellness programs, and pathways to success within the company.
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