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Process Improvement Lead

2 weeks ago

Manila, National Capital Region, Philippines OSM SHIP MANAGEMENT PTE. LTD. Full time
About the Role

This is an exciting opportunity to join OSM SHIP MANAGEMENT PTE. LTD. as a Business Process Manager.

Main Responsibilities
  1. Develop and Implement Processes: Design and implement new processes and procedures to improve operational efficiency and customer satisfaction.
  2. Operational Analysis: Analyze data to identify operational trends and areas for improvement.
  3. Collaboration and Communication: Coordinate with other departments to ensure successful implementation of initiatives.
  4. Project Leadership: Lead projects aimed at enhancing operational efficiency.
Quality Assurance
  1. Establish and implement quality assurance policies and procedures.
  2. Document and update procedures and policies as needed.
  3. Train employees and ensure compliance with established health, safety, environment, and quality standards and processes.
Project Coordination
  1. Serve as the lead and main point of contact for approved projects and initiatives.
  2. Monitor and track project deliverables to ensure alignment with approved project plans.
  3. Facilitate flow of essential information among project team members and the rest of the organization.
Management Support
  1. Prepare and deliver management presentations and communication materials.
  2. Collaborate with the Management Team and Group Business Development Team to develop marketing materials.
  3. Provide key performance results reports based on established goals and objectives.
Requirements
  • Bachelor's degree in business management or a related field.
  • Proficiency in MS Office and office management software.
  • Desirable: Professional certification in Project Management, Six Sigma, or ISO9001:2015 Lead Auditor/Internal Auditor.
  • Demonstrated ability to drive sustainable change.
  • Excellent collaboration, critical thinking, and communication skills.
  • Ability to work effectively across all levels of the organization.
  • High level of responsibility and initiative.