Ecommerce Operations Director

2 days ago

Makati City, National Capital Region, Philippines beBeeLeadership Full time $60,000 - $80,000

**Job Title:** Customer Support Director

At our company, we are seeking a highly skilled customer support director to lead and optimize our e-commerce subscription business's customer service operations.

This is a dynamic role that requires strong leadership skills, extensive experience in customer service management, and a strategic mindset to enhance customer satisfaction and retention.

The ideal candidate will have outstanding written and verbal communication skills, with a proven ability to manage complex customer interactions in a fast-paced environment.

  • Lead and Train: Manage and coach a team of customer service agents to deliver exceptional support and ensure that they meet their performance targets.
  • Process Improvement: Identify and implement solutions to address the root cause of recurring customer issues, ensuring long-term resolution and improved processes.
  • Customer Service Standards: Develop and maintain customer service standards of practice (SOPs) to drive efficiency and consistency.
  • Timely Support: Provide timely and effective support to customers via email and chat channels.
  • Issue Resolution: Oversee customer issues related to website functionality, account management, subscriptions, orders, and payments.
  • Order Fulfillment: Manage and monitor the end-to-end order fulfillment process to ensure accuracy and timely delivery.
  • Customer Interaction: Utilize internal tools and systems to manage customer interactions and resolve inquiries.
  • Internal Collaboration: Collaborate with internal teams to align customer service strategies with marketing, product, and fulfillment initiatives.
  • Performance Reporting: Create and manage detailed performance reports using data analytics tools to identify trends and implement improvements.
  • Self-Service Resources: Develop and maintain self-service resources such as help center articles and FAQs to empower customers.
  • Product Knowledge: Stay informed about new product releases and feature updates to provide accurate information to customers.

Requirements for this position include a bachelor's degree in business administration or a related field, minimum 5 years experience in customer service management, preferably in an e-commerce or subscription-based environment. Additionally, candidates should have a track record of managing and coaching customer support teams, strong technical aptitude, and proficiency in CRM systems and e-commerce platforms. Experience working with Microsoft Office Suite and Google Workspace tools is also desirable. The successful candidate will have analytical skills, be able to work independently and collaboratively within a team environment, and demonstrate the ability to manage multiple priorities in a fast-paced environment.

  • eCommerce Project Director

    3 days ago

    Makati City, National Capital Region, Philippines beBeecommerce Full time ₱6,500,000 - ₱8,500,000

    Commerce Project SpecialistWe're seeking a skilled Commerce Project Specialist to lead eCommerce projects for a premier growth marketing firm. As a key member of our team, you will coordinate and execute strategies that elevate clients' online presence.

  • Ecommerce Operations Specialist

    2 days ago

    Makati City, National Capital Region, Philippines beBeeDataEntry Full time ₱214,000 - ₱231,000

    The Walmart Customer Service & Data Entry Specialist plays a vital role in ensuring seamless operations across multiple eCommerce platforms. The primary responsibilities of this position include managing customer interactions, processing orders, and maintaining accurate data entry.Key Responsibilities:Customer Service: Respond to inquiries, resolve order...

  • Director of Operations

    2 weeks ago

    Makati City, National Capital Region, Philippines Italpinas Development Corporation Full time

    The Director of Operations will manage the company's daily operations to ensure smooth and efficient workflow of the project, and will report to the COO. He/She is responsible for developing and implementing operational strategies, monitoring performance, managing budgets, and leading teams to achieve organizational goals.ResponsibilitiesMeasure the...

  • Director of Operations

    1 week ago

    Makati City, National Capital Region, Philippines Italpinas Development Corporation Full time

    The Director of Operations will manage the company's daily operations to ensure smooth and efficient workflow of the project, and will report to the COO. He/She is responsible for developing and implementing operational strategies, monitoring performance, managing budgets, and leading teams to achieve organizational goals. Responsibilities Measure the...

  • Senior Ecommerce Operations Specialist

    2 days ago

    Makati City, National Capital Region, Philippines beBeeECommerce Full time $50,000 - $70,000

    Job OverviewWe seek a creative and results-driven e-commerce professional to manage online sales platforms, develop digital marketing strategies, and drive traffic to our ecommerce site. This role requires a strong understanding of e-commerce platforms and digital marketing tools.Main ResponsibilitiesEcommerce Management: Manage ecommerce platforms,...

  • Ecommerce Operations Specialist

    2 days ago

    Quezon City, National Capital Region, Philippines beBeeEcommerce Full time $75,000 - $100,000

    Job OverviewWe are seeking a highly skilled and experienced Ecommerce Operations Manager to join our team. As an integral part of our company, you will be responsible for overseeing the creation, management, and optimization of our online store.The ideal candidate will have a proven track record in managing ecommerce platforms, including product listings,...

  • Operations Director

    2 weeks ago

    Makati City, National Capital Region, Philippines Michael Page Full time

    Multinational organization Leadership role About Our Client This Operations Director opportunity is with a large organization in the real estate and property industry, known for its commitment to operational excellence and innovation. The company operates on a global scale and provides its employees with a professional environment for growth and...

  • eCommerce Specialist

    1 week ago

    Quezon City, National Capital Region, Philippines Dermorepubliq Full time ₱800,000 - ₱1,200,000 per year

    About the job eCommerce Specialist Job Title: E-Commerce Specialist Department: Sales Work Set Up: Hybrid Reports To: Operations Director JOB SUMMARY The eCommerce Specialist Seller Center Management is responsible for the day-to-day operations and performance optimization of our online stores across third-party marketplaces such as Shopee,...

  • Operations Director

    2 days ago

    Makati City, National Capital Region, Philippines beBeeLeadership Full time ₱800,000 - ₱1,000,000

    Job Title:The Operations Director oversees the seamless functioning of an organization, driving efficiency and effectiveness throughout.About This Role:Lead operational functions, aligning strategies with business goals.Analyze processes, implement improvements to increase productivity and quality.Develop and monitor performance metrics to track success and...

  • Ecommerce Operations Expert

    2 days ago

    Quezon City, National Capital Region, Philippines beBeeEcommerce Full time $36,000 - $48,000

    Ecommerce Operations SpecialistWe are seeking a skilled Ecommerce Operations Specialist to join our team. This individual will be responsible for managing e-commerce operations across various platforms, including Amazon, eBay, and Shopify.Key Responsibilities:Create and optimize product listings using AI tools.Implement and refine SEO strategies using...