
Ecommerce Operations Manager
7 days ago
We are seeking a proactive and skilled Support and Growth Specialist to provide high-level support to our Founder. This role is ideal for an experienced professional who thrives in dynamic environments.
- Manage the inbox and calendar, track and coordinate tasks and projects
- Handle financial coordination and basic reporting, create SOPs from existing processes
- Maintain data dashboards (Google Sheets) and handle data entry, prepare weekly/monthly business performance reports
- Book travel and handle ad hoc admin tasks, join daily/weekly check-in calls
Business Development & Partnerships
- Support and manage affiliate partnerships, support influencer collaborations, support B2B partnerships and outreach
Process Optimization & Improvement
- Update and maintain online stores (Shopify), enter and update product data (pricing, promos, info)
- Build SOPs and workflows to document key processes, identify and implement internal efficiency improvements
- 5+ years experience as a Support and Growth Specialist, ideally supporting an e-commerce founder
- Fluent in spoken and written English, exceptionally organized, detail-oriented, and proactive
- Strong skills in Google Sheets, including dashboards and reporting, proven experience in inbox/calendar management, SOP creation, and business reporting
- Hands-on experience with Shopify and at least one marketplace (Amazon or Bol.com)
- Practical experience managing listings and backend tasks across multiple marketplaces (Amazon, Bol.com, MediaMarkt, Decathlon)
- Experience sourcing and managing affiliate, influencer, and B2B partnerships
- Strong background in financial coordination and reporting support, comfortable with travel planning and handling personal assistant tasks
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