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Sales and Service Professional

2 weeks ago

Quezon City, National Capital Region, Philippines J-K Network Services Full time

Welcome to J-K Network Services:

We're a BPO company dedicated to serving our clients with exceptional service and support. With over 30 years of experience in the Philippines, we've built a reputation for reliability and quality.

About the Role:

This role is perfect for someone who wants to make a difference in the lives of customers. As a Customer Service Specialist, you'll be the first point of contact for clients requiring assistance with commercial banking products. You'll need to have excellent communication skills, a strong understanding of banking regulations, and the ability to work in a dynamic environment.

Responsibilities:

  • Provide exceptional customer service to clients via phone or other channels
  • Determine and meet the needs of consumers, both present and future
  • Collaborate with stakeholders to address client concerns

Requirements:

  • A minimum of 2-3 years of call center experience
  • An openness to working in a non-traditional schedule
  • A willingness to undergo training on site
  • Excellent communication and problem-solving skills

Our Benefits:

  • Competitive salary range of Php30,000 - Php40,000 (negotiable)
  • Opportunities for growth and development within the company
  • Comprehensive benefits package including HMO, retirement plan, medical reimbursement, insurance coverage, and 30 leave credits per year

Recruitment Process:

The selection process includes an operations interview (face-to-face), two assessments (online), an HR interview, reference check, and job offer.

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