Elite Hotel Operations Manager
19 hours ago
About Our Job
We are looking for a skilled Hotel Sales and Marketing Supervisor to support the Sales and Marketing Manager in executing strategies to drive revenue growth, attract target guests, and enhance brand visibility.
This role involves assisting in sales activities, digital marketing efforts, and guest feedback management, ensuring seamless communication between departments to optimize hotel operations and customer satisfaction.
Sales Responsibilities:
- Develop and execute sales strategies to increase bookings and revenue.
- Establish partnerships with travel agencies, corporate clients, and online travel agencies (OTAs).
- Follow up on sales leads, inquiries, and potential clients.
- Organize and participate in sales calls, site inspections, and promotional events.
- Negotiate contracts, pricing, and commission structures.
- Monitor sales performance and provide reports to the Sales and Marketing Manager.
Marketing Responsibilities:
- Support digital marketing campaigns, including social media management, email marketing, and website updates.
- Develop promotional materials such as brochures, videos, and advertisements.
- Manage the hotel's online presence on OTAs, review sites, and social media platforms.
- Participate in trade shows, travel fairs, and networking events to promote the hotel.
Guest Feedback & Market Insights Responsibilities:
- Analyze guest feedback from online reviews, surveys, and social media.
- Collaborate with front desk and reservations teams to address guest concerns and improve service quality.
- Prepare reports on guest satisfaction trends and share with the management team.
- Respond professionally to online reviews and guest inquiries.
Qualifications & Skills:
- Bachelor's degree in Marketing, Business, Hospitality, or a related field preferred.
- Minimum 1-3 years of experience in hotel sales, marketing, or a related field.
- Familiarity with OTA platforms (Booking.com, Agoda, Expedia, etc.).
- Strong communication and customer service skills.
- Basic knowledge of digital marketing strategies.
- Willingness to be assigned in Libis, Quezon City and travel to Boracay if needed.
- Ability to work in a fast-paced environment and handle multiple tasks effectively.
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