Workforce Planning Specialist

2 days ago


Paranaque City, Calabarzon, Philippines beBeeWorkforce Full time ₱900,000 - ₱1,200,000

Workforce Planning Specialist

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">Job Description

As a Workforce Planning Specialist, you will play a critical role in ensuring the alignment of workforce strategies with operational goals. Your primary responsibility will be to monitor and analyze real-time data to inform scheduling decisions.

You will oversee adherence to agent schedules, including breaks, lunch, and off-phone activities. Additionally, you will provide headcount requirements for upcoming campaigns and queues.

Collaboration with operations teams is essential to adjust strategies based on real-time trends and variances.

Required Qualifications
  • Bachelor's degree in any field.
  • Minimum of 1 year experience in workforce management, forecasting, or analytics within a global or large-scale call center.
  • Strong background in Real-Time Adherence (RTA) and agent scheduling.
  • Analytical thinker with solid decision-making skills and high attention to detail.
  • Proficient in interpreting data and transforming it into actionable insights.
Benefits
  • Competitive Benefit Package
  • Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More
  • Learning & Development Opportunities
  • Employee Resource Groups

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.



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