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IT Operations Coordinator

2 weeks ago

Manila, National Capital Region, Philippines AIA Philippines Full time

Key Responsibilities

  1. Work closely with the Group Office and Business Unit technical teams on service escalation activities.
  2. Liaise with the managed service providers and internal delivery teams on service delivery escalations and problems.
  3. Improve operational efficiency via recommendations for process improvement.
  4. Provide delivery reporting.
  5. Display high-level relationship management skills and be a liaison to the Business Unit when representing GCI - Cloud Operations.