Data Platform Support Leader

1 week ago

Biñan, Calabarzon, Philippines beBeeLeader Full time $100,000 - $135,000
About the Role

Starburst is a unified data platform accelerating AI innovation. We seek a leader to provide world-class service and grow a team of dedicated support engineers.

This role oversees a team responsible for delivering technical support to our customer base, ensuring successful execution of the support customer journey.

We're looking for a self-starter with ownership, grit, and a collaborative mindset. The ideal candidate has prior experience in a technical role, strong management skills, and a focus on career development.

  • We're seeking a forward-thinking individual who can drive growth, improve quality, and enhance the customer experience.

The selected candidate will be responsible for monitoring and improving support quality and SLA adherence. This includes overseeing a team of 10-12 customer support engineers and ensuring their success in providing exceptional support.

In return for your expertise, you'll enjoy competitive pay, stock grants, flexible paid time off, and a diverse and inclusive culture.

At Starburst, we're committed to equal employment opportunities without regard to race, color, religion, age, sex, national origin, disability status, or any other characteristic protected by federal or local laws.

Benefits
  • Competitive compensation package
  • Stock grants
  • Flexible paid time off
  • Diverse and inclusive work environment

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