Unlock Your Potential as a Customer Service Representative
6 days ago
We are seeking highly skilled and customer-focused individuals to join our team at IBEX Global Solutions (Philippines) Inc. as Customer Service Representatives. In this role, you will be the first point of contact for our customers, providing exceptional support and resolving their inquiries in a timely and professional manner.
Key Responsibilities:- Handle incoming calls from customers with proficiency, addressing their needs and concerns in a friendly and informative approach
- Assess customer requirements and provide personalized guidance to ensure optimal call durations
- Maintain high productivity and quality benchmarks while delivering timely and accurate customer service
- Escalate customer issues accurately and promptly, upholding a positive and professional attitude reflecting positively on the company
- Utilize departmental resources, policies, and procedures effectively to deliver excellent customer experience
- An estimated salary of PHP 25,000 - 35,000 per month, based on location and experience
- Work Onsite Allowance
- Extensive HMO coverage for you and your dependents
- Non-taxable allowance on top of your basic salary
- Excellent Program Incentives based on performance
- Group Life Insurance
- 30 Service Incentive Leaves (15 days convertible to cash)
IBEX Global Solutions (Philippines) Inc. is a leading provider of business process outsourcing solutions. Our team is dedicated to delivering exceptional customer service, and we are committed to creating a positive and inclusive work environment for all our employees.
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