Unlock Your Potential in a Fast-Paced Customer Service Role

2 months ago


Davao City, Davao, Philippines IBEX Global Solutions (Philippines) Inc. Full time

About the Company

IBEX Global Solutions (Philippines) Inc. is a dynamic organization dedicated to delivering exceptional customer experiences.

 

About the Position

We are currently seeking an experienced and highly skilled Customer Service Representative to join our team.

The ideal candidate will possess excellent communication skills, be proficient in handling multiple calls simultaneously, and demonstrate a strong commitment to providing top-notch service.

 

Job Responsibilities

The primary duties of this role include:

  • Handling incoming calls from customers with poise and professionalism
  • Assessing customer needs and providing personalized guidance to resolve their inquiries efficiently
  • Maintaining optimal call durations while ensuring a friendly, informative, and helpful approach
  • Upholding productivity and quality benchmarks set by the company
  • Escalating customer issues accurately and promptly when necessary
  • Delivering timely, accurate, and professional customer service at all times
  • Maintaining a positive and professional attitude, reflecting positively on the company
  • Utilizing departmental resources, policies, and procedures effectively

 

What We Offer

In return for your hard work and dedication, we offer an attractive compensation package, including:

  • A competitive salary range of PHP 30,000 - PHP 45,000 per month, depending on experience
  • An extensive HMO coverage for you and your dependents
  • A non-taxable allowance on top of your basic salary
  • Excellent program incentives based on performance
  • Group life insurance
  • 30 Service Incentive Leaves (15 days convertible to cash)

 

How to Apply

If you are a motivated and results-driven individual looking for a new challenge, please visit us at one of our Davao Recruitment Hubs:

Upper U/G, Felris Centrale Quimpo Boulevard, Davao City

SM Lanang Premier, Fountain Court, J.P. Laurel Ave., Agdao Davao City

We accept walk-in applicants. For faster processing, drop by either our Davao Recruitment Hubs during business hours to experience our 1-day hiring process.



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