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Auditing and Training Lead

1 week ago

Cebu City, Central Visayas, Philippines Wipro Philippines Inc. Full time

The ideal candidate for this role is a highly motivated Auditing and Training Lead who can guide our team towards exceptional service delivery. As a key member of our operations team, you will contribute significantly to the success of our business.

Main Responsibilities:
  • Audit Program Management
    • Plan and execute audits according to set procedures.
    • Verify compliance with regulatory standards and organizational policies.
  • Learning and Development
    • Accurately diagnose knowledge deficiencies through root cause analysis.
    • Develop customized training sessions addressing specific areas of need.
  • Support for Emerging Processes
    • Facilitate smooth transitions into new projects or responsibilities.
    • Help teams recognize areas for improvement and optimize existing processes.
  • Operational Leadership and Team Development
    • Staff Augmentation
      • Source top talent to strengthen the team and keep pace with expanding needs.
    • Talent Retention
      • Host regular workshops to reinforce job skills and combat potential burnout.
    • Team Productivity and Job Satisfaction
      • Perform routine performance assessments to align work objectives with company expectations.
      • Boost staff confidence through positive reinforcement.