Customer Service Operations Associate

5 days ago


Davao City, Davao, Philippines beBeeCommunication Full time

Unlocking Digital Performance through Expert Roles

 

Job Title: Associate - Customer Service Operations

Job Description:

The ideal candidate will be responsible for monitoring queues in real-time to identify and call out any risks to meeting contractual Key Performance Indicators (KPIs) such as Service Level, Abandonment %, Line Adherence, Handling Capacity, and SIR. This includes:



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