Hardware and Software Technician

5 days ago

Angeles City, Central Luzon, Philippines TaskUs Full time
Job Summary

TaskUs is seeking a highly skilled IT Support Specialist to join its team. The ideal candidate will have a strong background in IT asset management, hardware repairs, and technical support. This is a fantastic opportunity to work with a leading provider of outsourced digital services and next-generation customer experience.

About the Team

Our team is dedicated to delivering exceptional service and support to our clients and their customers. We pride ourselves on being a dynamic and challenging work environment with opportunities for growth and development. If you are passionate about technology and committed to delivering exceptional service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

  • Ticket management - Processing and handling requests systematically while following all ticket QA processes.
  • Onboarding Machines - Set up hardware and software for new employees, deploy machines with necessary applications and security protocols, and maintain accurate inventory of onboarded assets.
  • Offboarding Machines - Handle the decommissioning process for departing employees, including conducting equipment clearances, ensuring secure data wiping, and documenting and tracking offboarded assets for compliance and audits.
  • Repair and Maintenance - Diagnose and fix hardware and software problems on existing machines. Perform repairs and upgrades to keep IT assets running smoothly. Work with vendors for warranty repairs and support.
  • Replacement Management - Assess and replace malfunctioning or outdated devices. Keep a stock of replacement parts and devices for quick turnaround.
  • Deployment to New Hires - Collaborate with HR and team leaders to identify IT needs for new hires. Ensure equipment is delivered and set up before the employee's start date.
  • Documentation and Reporting - Maintain detailed records of asset statuses, repairs, replacements, and clearances. Generate reports on asset usage and lifecycle for management review.
  • Compliance and Security - Ensure adherence to IT policies, security standards, and industry regulations throughout the asset management process. Assist in developing and implementing IT asset management protocols.

Requirements

  • At least 2 years proven experience in IT asset management, hardware repairs, and technical support.
  • Strong knowledge of operating systems, hardware components, and software applications.
  • Excellent problem-solving skills and attention to detail.
  • Strong organizational and communication skills.
  • Ability to lift and transport IT equipment as needed and may require standing for extended periods during setup and installation.
  • Primarily office-based with occasional visits to other locations for hardware setup, repairs, or decommissioning.
  • Reliable and able to work independently with minimal supervision. Available to provide support during off-shift hours if needed.

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