IT Infrastructure Technician

7 days ago


Angeles City, Central Luzon, Philippines Humanly (humanly) Full time
About Humanly (humanly): We believe that innovation and higher performance are brought by people from all walks of life. As a provider of outsourced digital services and next-generation customer experience solutions, we welcome applicants of different backgrounds, demographics, and circumstances. Our inclusive and equitable practices are our responsibility as a business.

We are committed to providing equal access to opportunities for individuals from diverse backgrounds and demographics. If you need reasonable accommodations in any part of the hiring process, please let us know.

Key Responsibilities:
  1. Ticket management - Processing and handling requests systematically while following all ticket QA processes.
  2. Onboarding Machines - Set up hardware and software for new employees, deploy machines with necessary applications and security protocols, and maintain accurate inventory of onboarded assets.
  3. Offboarding Machines - Handle the decommissioning process for departing employees, including conducting equipment clearances, ensuring secure data wiping, and documenting and tracking offboarded assets for compliance and audits.
  4. Repair and Maintenance - Diagnose and fix hardware and software problems on existing machines. Perform repairs and upgrades to keep IT assets running smoothly. Work with vendors for warranty repairs and support.
  5. Replacement Management - Assess and replace malfunctioning or outdated devices. Keep a stock of replacement parts and devices for quick turnaround.
  6. Deployment to New Hires - Collaborate with HR and team leaders to identify IT needs for new hires. Ensure equipment is delivered and set up before the employee's start date.
  7. Documentation and Reporting - Maintain detailed records of asset statuses, repairs, replacements, and clearances. Generate reports on asset usage and lifecycle for management review.
  8. Compliance and Security - Ensure adherence to IT policies, security standards, and industry regulations throughout the asset management process. Assist in developing and implementing IT asset management protocols.


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