Digital Communications Expert

1 week ago

Imus, Calabarzon, Philippines beBeeDeliverabilitySpecialist Full time ₱2,700,000 - ₱4,200,000

About the Role

This challenging and rewarding experience is designed for candidates seeking a fast-paced environment with meaningful responsibilities and opportunities to contribute.

The ideal candidate will be proactive, a strong communicator, well-organized, and able to recognize the impact of their work on the team's success.

This is not just a job, but a chance to build a foundation for a long-term career.

The Email Solutions Specialist supports an Account Manager in various duties, including email campaign organization and marketing strategy development.

Role Overview:

As an Email Solutions Specialist, you will be the go-to expert for clients using leading platforms for email marketing, transactional messaging, and deliverability optimization.

You will provide guidance on best practices, troubleshoot technical issues, and assist with IP management, authentication protocols, and sender reputation monitoring.

Key Responsibilities:

  1. Assist clients in setting up and optimizing email campaigns using our platform.
  2. Provide guidance on email deliverability best practices, including sender reputation management, authentication (SPF, DKIM, DMARC), and IP management.
  3. Troubleshoot email-related issues, working with both customers and internal teams to resolve technical problems.
  4. Educate customers on email compliance standards (CAN-SPAM, GDPR, etc.).
  5. Collaborate with product and development teams to improve platform features and address client feedback.
  6. Create and manage visual email automation workflows within the chosen email platform, as well as in Google Slides, Vibe, or any other collaborative tool.
  7. Conduct training sessions and create documentation to enhance user adoption and success.
  8. Monitor email performance metrics and recommend strategies to improve engagement and deliverability.
  9. Create, present, and discuss email marketing campaign reports with clients in a 30-minute focused meeting on a monthly basis.

Required Skills and Qualifications:

  1. 2+ years of experience in email operations, deliverability, or a related role at a SaaS company or digital agency.
  2. Strong understanding of IP management, email authentication protocols (SPF, DKIM, DMARC), and sender reputation.
  3. Familiarity with email marketing platforms, ESPs, and SMTP relay services.
  4. Experience troubleshooting email deliverability issues and working with ISPs or anti-spam services.
  5. Knowledge of email compliance regulations (CAN-SPAM, GDPR).
  6. Excellent communication skills with the ability to explain technical concepts to non-technical users.
  7. Ability to work cross-functionally with customer support, product, and development teams.
  8. Strong problem-solving skills and attention to detail.

Benefits:

  • Monthly Company Bonus Program.
  • Paid Vacation Leave.
  • Holiday Bonus.

Home Office Requirements:

  • A stable internet connection with at least 50 Mbps postpaid.
  • Backup Internet Connection.
  • Computer (at least 16 GB RAM and Intel i5 core processor or equivalent).
  • Noise-Cancelling Headset.
  • Power Backup.
  • Dual Monitor.
  • Camera.

Keyword: DeliverabilitySpecialist

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