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Medical Support Specialist

2 weeks ago

Manila, National Capital Region, Philippines IBA Worldwide Full time

Job Overview

We are seeking a skilled Medical Support Specialist to join our team at IBA Worldwide. As a Medical Support Specialist, you will be responsible for providing expert-level applications training and ongoing service troubleshooting and support for all product lines.

Main Responsibilities

  • Provide on-site and/or remote product application support to customers, including domestic and international travel for product training and installations.
  • Offer scientific and technical information in response to inquiries regarding IBA Dosimetry products as it relates to their clinical use, ensuring that technical and product release knowledge is continually refreshed.
  • Train and support customers to properly and safely use equipment/systems, troubleshoot, repair, and calibrate hardware onsite or in the office.
  • Serve as a technical expert and resource to our customers, adhering to training and installation guidelines and maintaining records in collaboration with responsible departments.
  • Handle day-to-day customer service tasks, including technical requests, pre/post installation follow-up, and hotline support, creating service orders, ensuring smooth installation planning, removing roadblocks to regular clinical use, and addressing customer concerns quickly.

Requirements

  • M.S. or Ph.D. in Medical Physics is preferred; M.S. or B.S. in Nuclear Engineering, Health Physics, other Engineering disciplines, or a background in Treatment Planning (Dosimetry) will also be considered.
  • 1-3 years of prior working experience.
  • Experience in medical product applications training is strongly desired.
  • Experience in medical device repair and calibration is a plus.
  • Experience as a clinical physicist is a plus.
  • Experience in Proton Therapy System is a plus.

Benefits

  • A competitive salary package.
  • Ongoing professional development opportunities.
  • A dynamic and supportive work environment.