Senior Quality Assurance Operations Manager

4 weeks ago

Makati City, National Capital Region, Philippines Gratitude Philippines Full time

Job Summary:

We are seeking a highly experienced Senior Quality Assurance Operations Manager to join our team at Gratitude Philippines. As a key member of our organization, you will be responsible for overseeing the quality management plan for Enrollment operations, including quality standards, scorecards, monitoring, coaching, performance metric assessment, calibration, and improvement actions.

Key Responsibilities:

  • Implement quality management plans to ensure compliance with quality standards and regulatory requirements.
  • Direct, review, and report daily audit/feedback activities to ensure timely quality follow-through.
  • Conduct regular meetings with teams and senior executives to maintain consistency in teamwork and collaboration.
  • Develop and maintain a repository of internal monitoring results and feedback to identify trends and target improvements for associate teams.
  • Ensure effective communication with all members of assigned staff, site level, and senior executives.
  • Assist in implementing policies, operating procedures, and quality systems as directed by senior management.
  • Stay up-to-date on new trends and tools in employee development and support the Service Quality unit by identifying new initiatives.

Requirements:

  • At least 2 years of experience in quality assurance, preferably in enrollment processing background in US Healthcare.
  • 1+ year(s) experience in a supervisory capacity leading teams, both physically and remotely.
  • Proven quality results and understanding of what constitutes a quality product/interaction.
  • Excellent oral, written, and presentation skills; ability to deliver positive and negative feedback effectively.
  • Skilled in organization, prioritization, and attention to detail.
  • Strong team player with ability to work across multiple functions and disciplines.

Education and Qualifications:

  • College degree or relevant experience in business administration, communication, or quality assurance preferred.
  • Expert-level knowledge of MS Office required.
  • Claims adjudication knowledge and experience required.

Salary: ₱80,000 - ₱120,000 per month, depending on experience and qualifications.

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