Senior Quality Assurance Manager

7 hours ago


Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time
About Us

BEST CAREERS AND OPPORTUNITIES is a leading provider of exceptional career opportunities. Our mission is to connect top talent with innovative companies that drive success.


Job Description

We are seeking an experienced Senior Quality Assurance Manager to lead our Operations Team for the Google GDO project in Manila and Cebu, Philippines.


Salary

The estimated annual salary for this position is PHP 850,000 - 1,100,000, depending on qualifications and experience.


Responsibilities
  • Manage a team of Production Specialists, ensuring timely delivery of high-quality results.
  • Communicate effectively with clients and internal stakeholders, providing regular updates and addressing concerns promptly.
  • Identify and escalate priority issues, ensuring swift resolution and minimal impact on operations.
  • Maintain strong relationships with customers, fostering a positive experience through effective issue resolution and proactive engagement.
  • Ensure compliance with company policies, procedures, and guidelines, promoting a culture of excellence and accountability.
  • Drive team performance, meeting client SLAs and service level agreements.
  • Analyze data trends, generating reports and insights to inform business decisions.
  • Create and maintain customer-facing reports and dashboards, providing actionable insights for key stakeholders.
  • Work on employee financials, including incentives, stacks, and performance reports.
  • Identify challenges in meeting CPMs, developing action plans to address gaps and improve overall performance.
  • Collaborate with internal and external stakeholders to deliver quality improvement initiatives, ensuring alignment with business objectives.

Requirements
  • Candidate Requirements:
    • A college graduate with at least three years of experience in a similar role.
    • Proven track record of managing teams, driving performance, and achieving desired outcomes.
    • Excellent communication, problem-solving, and analytical skills.
    • Ability to work in a fast-paced environment, prioritizing tasks and meeting deadlines.
    • Familiarity with quality assurance principles, methodologies, and tools.

About You

We welcome applications from highly motivated, results-driven professionals who share our passion for delivering exceptional career opportunities. If you are a strategic thinker with a focus on quality and performance, we encourage you to apply for this exciting opportunity.



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