Customer Experience Representative

2 days ago

Davao City, Davao, Philippines beBeeCustomer Full time ₱703,425 - ₱1,043,550
Job Description

We are seeking a Customer Support Associate to join our team. As a key member of our support group, you will be responsible for delivering exceptional customer experiences and ensuring every interaction leaves a positive impression.

You will master the intricacies of our product to efficiently resolve customer issues and inquiries, responding promptly to customer queries while demonstrating a proactive and customer-centric approach.

You will utilize incident management technologies to log, validate, track, and resolve application-related incidents, collaborating closely with cross-functional teams globally to deliver world-class customer service.

This is an excellent opportunity to work with a cutting-edge SaaS and B2B cloud-based software, working from home in a shifting schedule environment.

Requirements
  • Strong written and verbal communication skills, with business English proficiency required.
  • Previous experience in customer support or a related customer service role, ideally involving the use of CRMs or similar tools.
  • A quick learner with an analytical mindset and the ability to thrive in a fast-paced environment.
  • Demonstrated stress tolerance and flexibility to work varied hours, including holidays and weekends.
Preferred Skills
  • Interest in Software as a Service (SaaS) and web applications.
  • Basic knowledge of the software development process and system design.
  • Experience in monitoring technical or product metrics.
  • A great sense of humor and the ability to connect with customers on a personal level.
  • Fluency in additional foreign languages.
Benefits
  • Competitive rewards package, including above-market compensation, healthcare coverage on day one, paid time off with cash conversion, group life insurance, and performance bonuses.
  • A collaborative environment with opportunities to participate in company-sponsored events.
  • Flexible work arrangements to support work-life balance.
  • Opportunities for continuous learning and career growth.
About the Role
  • Seniority level: Associate.
  • Employment type: Full-time.
  • Job function: Customer Service.
  • Industries: Outsourcing and Offshoring Consulting.

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