Business Intelligence Coordinator

5 days ago


Cebu City, Central Visayas, Philippines GrowthFN Sdn Bhd Full time

GrowthFN Sdn Bhd is looking for a Business Intelligence Coordinator to join our team in Cebu.

Job Summary

The successful candidate will be responsible for creating business intelligence reports, analyzing data, and identifying trends to inform business decisions.

  • Preparing Intra-Day and End-of-Day Client and Internal reports while ensuring timeliness and accuracy of data.
  • Analyzing real-time call trends and adjusting staffing to ensure service levels as well as company financial goals.
  • Making necessary adjustments to workforce management software to appropriately track the productivity of Call Center Agents.
Requirements

The ideal candidate will have 2-3 years of experience in the same RTA-WFM role, strong data analytics and report creation skills, and experience in automating tasks/reports to reduce cycle time and defects.

A proficient user of Excel and understanding call center statistics is a must. Experience in developing dashboards, understandable reports, and useful visualization is also required. A flexible schedule and excellent attendance record are essential.



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