Business Intelligence Analyst

6 days ago


Cebu City, Central Visayas, Philippines Qualfon Corporation Full time

Qualfon Corporation seeks a Business Intelligence Analyst to join its team. This role will involve communicating system downtimes to stakeholders, escalating issues to management, and documenting downtime summaries.

The ideal candidate will have working knowledge of Workforce Management and Operation processes, as well as MS Office applications and Avaya CMS Supervisor or ACD reporting tool.

Responsibilities
  • Communicate system downtimes to stakeholders
  • Escalate issues to Qualfon and Account's Management
  • Document downtime summaries

Main Responsibilities: Monitor and manage intraday staffing levels for Clients, update Operations with staffing information, and manage staff levels in Miami and Atlanta servers.

The successful candidate will also be responsible for ensuring the Split/Skill assignment of all agents, running split/skill checks, and accommodating split/skill change requests.



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