Customer Service Representative

4 weeks ago


San Fernando, Central Luzon, Philippines Solid Lyndelle Manpower Services Inc. Full time
Job Title: Call Center Agent

We are seeking a highly skilled and professional Call Center Agent to join our team at Solid Lyndelle Manpower Services Inc.

Job Summary:

The Call Center Agent will be responsible for providing exceptional customer service to our clients' customers via phone. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a strong ability to problem-solve.

Key Responsibilities:
  • Answer inbound calls and greet customers with a positive and professional attitude.
  • Place outbound calls and communicate with customers in a clear and concise manner.
  • Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
  • Meet or exceed call center metrics while providing excellent and consistent customer service.
  • Meet department productivity and quality standards.
  • Strive for first call resolution and take true ownership of customer needs and issues.
  • Communicate and follow instructions for one call customer resolution.
  • Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
  • Take an active role in educating customers about our clients' products and services.
Requirements:
  • At least 18 years old.
  • At least a High school graduate/senior high school graduate.
  • Good English communication & interaction skills.
  • BPO experience is preferred.
  • Amenable to shifting schedules.
Perks and Benefits:
  • Bigger Basic Pay.
  • Skills Premium.
  • HMO on Day 1 + FREE 3 dependents.
  • Up to 30 days paid leave with up to 21 days convertible to cash.
  • Non-taxable Meal and Transportation Allowance.
  • Night differential.
  • Group Life Insurance.
  • Onsite clinic and free emergency medicine.
  • Wellness Programs.


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