Technical Service Management Lead
2 weeks ago
The Technical Service Management Lead is responsible for leading the technical service management team to deliver exceptional service quality and customer satisfaction. The ideal candidate will have strong leadership skills, excellent communication abilities, and extensive experience in technical service management.
Main Responsibilities:- Lead the technical service management team to achieve service quality and customer satisfaction goals.
- Develop and implement technical service management strategies to meet customer business objectives.
- Manage and maintain technical skills inventory of help desk analysts and work request coordinators.
- Evaluate technical skills and develop training plans to improve staff performance.
- Work closely with team leads and SDM/GOM to perform RCA and value-added analysis, and lead problem resolution efforts.
- 6-7 years' experience in help desk, information management, or customer service delivery fields.
- Minimum 3 years supervisory experience in managing technical help desks/service desks.
- PREFERRED MCP/MSCE/MSCA or HDI SCM or Cisco Certified. ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred.
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M365 Technical Lead
2 days ago
Taguig, National Capital Region, Philippines weSource Management Consultancy Firm Full timeAbout the RoleWe are looking for a skilled M365 Technical Lead to drive the success of our enterprise SharePoint service. As a key member of our team, you will be responsible for leading the technical architecture, design, and roadmap for our SharePoint implementation, working closely with stakeholders to ensure seamless delivery of projects and tasks.The...
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Technical Service Delivery Lead
1 week ago
Taguig, National Capital Region, Philippines Hexaware Technologies Full timeAbout This OpportunityWe are seeking an experienced Technical Service Delivery Lead to join our team. The successful candidate will have a strong background in customer service and facilities management, with a focus on technical service delivery.The ideal candidate will be a strategic thinker, able to prioritize competing demands and make informed decisions...
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Technical Lead for Azure Services
2 days ago
Taguig, National Capital Region, Philippines weSource Management Consultancy Firm Full timeAbout the JobWe are seeking a highly skilled Infrastructure Automation Expert to join our ICT Consultancy business at weSource Management Consultancy Firm. The ideal candidate will have a strong background in cloud operations and be able to provide technical expertise to execute client proposals and projects.Key Responsibilities:Design and implement...
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Lead IT Service Manager
6 days ago
Taguig, National Capital Region, Philippines Hunters hub Incorporated Full timeAbout Us:Hunters Hub Incorporated is a leading provider of IT services, dedicated to delivering exceptional solutions that meet the evolving needs of our clients.Job Overview:This role offers an exciting opportunity to join our team and contribute to the success of our organization. As a Technical Delivery Lead, you will play a critical role in ensuring the...
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Technical IT Services Professional
2 days ago
Taguig, National Capital Region, Philippines weSource Management Consultancy Firm Full timeWe are looking for a talented Technical IT Services Professional with expertise in ServiceNow system development and administration.The successful candidate will be responsible for managing and overseeing ServiceNow environments, including development, integration, maintenance, and operations.Qualifications:5+ years of ServiceNow ITSM/ITBM/ITOM experience...
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Technical Lead
2 days ago
Taguig, National Capital Region, Philippines weSource Management Consultancy Firm Full timeWe are looking for a highly skilled Technical Lead - Agile Delivery to oversee the implementation of Agile methodologies in our team. The ideal candidate will have a strong background in project management, with a minimum of 5 years experience in managing projects involving technology solutions.Key Skills:Experience in Agile project management, preferably...
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Technical Service Delivery Manager
1 week ago
Taguig, National Capital Region, Philippines Schneider National Full timeJob Description\We are seeking a Senior Technical Support Specialist to join our team at Schneider Electric.\The ideal candidate will be responsible for handling all post-sales and pre-sales support, customer service, and inquiries for Schneider's Home and Distribution products.\The role requires coordinating with key internal parties to ensure timely...
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Technical Delivery Lead
6 days ago
Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full timeAbout Us:Manpower Core Group Inc. is a leading provider of workforce solutions and services. We are committed to helping our clients achieve their business goals by providing them with skilled and qualified professionals.Job Summary:We are seeking a highly experienced Data Technical Manager to join our team. The successful candidate will be responsible for...
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Technical Project Lead
4 days ago
Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Full timeNityo Infotech Services Philippines is a leading technology solutions provider seeking an experienced Technical Project Lead.About the RoleWe are looking for a highly skilled professional to oversee the successful delivery of software development projects. The ideal candidate will have extensive experience in project management, software development life...
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Technical Lead
5 days ago
Taguig, National Capital Region, Philippines Adaca Full timeTechnical Lead | Data Integration & Data Warehouse | RemoteAdacaNegotiableHybrid - Taguig 1-3 Yrs Exp Diploma Full-timeJob DescriptionDescriptionThings to know before applying:You must have your own work equipmentYou are able to work remotelyYou can work part-time for this roleExperience working with clients/companies outside PH is an advantageOnly...
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Lead Engineering Manager
1 week ago
Taguig, National Capital Region, Philippines SOSA JB Property Management Corp. Full timeJob OverviewSOSA JB Property Management Corp. is seeking a Lead Engineering Manager to lead our engineering team and oversee building operations, equipment, and systems maintenance.About the RoleThe successful candidate will be responsible for managing building operations, equipment, and systems maintenance to ensure smooth day-to-day operations.Key...
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Technical Integration Lead
4 days ago
Taguig, National Capital Region, Philippines WTW Full timeJob DescriptionSolutions Delivery ProfessionalThis is a key role within the Technical Services team, responsible for implementing technical solutions with a strong focus on SQL development and .NET development.The ideal candidate will have experience in deploying, configuring, and initializing client environments, as well as implementing portal solutions...
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Technical Lead
2 days ago
Taguig, National Capital Region, Philippines weSource Management Consultancy Firm Full timeJob DescriptionWe are a dynamic Advertising/Creative Agency client seeking a highly skilled Technical Art Director to join our team.About UsWe are a fast-paced agency that values creativity and innovation. Our team is comprised of talented professionals who are passionate about delivering high-quality results.ResponsibilitiesCollaborate closely with the AD...
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Technical Engagement Lead
1 week ago
Taguig, National Capital Region, Philippines Recruiter PH Full timeAbout Recruiter PHWe're seeking a Technical Engagement Lead to join our team. As a key member of our Customer Excellence group, you'll drive technical aspects of customer engagements and serve as the internal voice of the customer.The ideal candidate will have a minimum of 2 years of experience in call center service operations as a Manager or Senior...
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Technical Lead
2 weeks ago
Taguig, National Capital Region, Philippines UnitedHealth Group Full timeAbout This RoleThis role is perfect for a talented software engineer who is passionate about designing, developing, and operating secure cloud platform services and software.Your Key ResponsibilitiesDesign and develop secure cloud platform services and software that meet business needs.Work closely with our team to ensure technical solutions align with our...
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Service Desk Technical Management
2 weeks ago
Taguig, National Capital Region, Philippines TASQ Full timeTechnical Leadership RoleWe are seeking a highly motivated and experienced technical leader to join our team in a technical leadership role.In this role, you will be responsible for managing a team of technical executives in service desk operations, with a focus on supervising day-to-day delivery and performance.Key qualifications include:2-3 years of...
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Technical Lead
2 weeks ago
Taguig, National Capital Region, Philippines Jones Lang LaSalle Incorporated Full timeAs a Technical Lead at Jones Lang LaSalle Incorporated, you will play a key role in leading and managing a team of engineers to ensure optimal performance and productivity.You will be responsible for developing and implementing a preventive maintenance program for all building systems, including electrical, mechanical, plumbing, and HVAC systems.Overseeing...
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Technical Lead
2 weeks ago
Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Full timeDirect HiringNityo Infotech is urgently looking for: Technical Lead - .NET/C# or Java— Location: BGC Taguig City— Set up: Onsite reporting— Schedule: Mid Shift - Open to any— Salary: 150,000 - 200,000 Qualifications:— Over 5 years of professional software development experience, preferably with .NET/C# or Java across the full development lifecycle....
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Technical Support Team Lead
4 days ago
Taguig, National Capital Region, Philippines Fujitsu Full timeJob Summary:Fujitsu is seeking a seasoned Technical Support Team Lead to oversee the delivery of exceptional incident management services. As a key member of our team, you will be responsible for leading, motivating, and developing a high-performing team of service desk staff. Your expertise in ITIL framework and technical support will enable you to drive...
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Technical Lead
2 weeks ago
Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Full timeDirect HiringNityo Infotech is urgently looking for: Technical Lead - .NET/C# or Java— Location: BGC Taguig City— Set up: Onsite reporting— Schedule: Mid Shift - Open to any— Salary: 150,000 - 200,000 Qualifications:— Over 5 years of professional software development experience, preferably with .NET/C# or Java across the full development lifecycle....