Quality Assurance Specialist

1 day ago


Pasig, National Capital Region, Philippines Gratitude Philippines Full time
Job Overview

We are seeking a highly skilled Quality Assurance Specialist to join our team at Gratitude Philippines.

Responsibilities
  • Conduct random transaction audits to ensure systematic quality checks of previous day's production.
  • Identify and address errors critical to the process, including wrong analysis results, incorrect follow-up, and incomplete information captured on calls.
  • Communicate error findings to associates and process owners, providing constructive feedback for improvement.
  • Maintain quality metrics, including process quality score, individual quality score, and number of errors.
  • Responsible for weekly/montly quality performance reports to internal clients.
Key Skills and Qualifications
  • Minimum 2-3+ years of experience in calling process with RCM experience.
  • Ability to start immediately.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.


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