Retail Operations Manager

5 days ago


Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full time

At TASQ Staffing Solutions, we are seeking a talented Retail Operations Manager to join our team. This is an exceptional opportunity to leverage your skills in multi-program and multi-site management for quality assurance.

The ideal candidate will have six sigma certification and experience monitoring the quality of customer interactions, such as phone calls, emails, and chats, for accuracy and adherence to quality standards.

As a key member of our team, you will document quality issues and performance measures for management review and provide information to assist in the feedback and formal education process of individuals on the phone.

This role requires a strong understanding of related disciplines and the ability to drive the development of new solutions for programs, complex projects, processes or activities.

You will also serve as a final decision-maker in the area, coach, mentor, and train others on the area of expertise, while ensuring the implementation of short to medium-term activities within the business area.



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