Application Support Technician

4 days ago


Makati City, National Capital Region, Philippines Thales Full time

We are seeking a highly motivated and experienced Product Support Engineer to join our Imperva Global Support Team. In this role, you will be responsible for delivering exceptional support to our End User Customers and developing your skills and knowledge of Imperva products and services.

About the Position

This is an exciting opportunity to work with cutting-edge technologies and make a real impact on our customers' success. You will be part of our dynamic team, working closely with our exceptional team of professionals in Product Support, Engineering, QA, and Sales Security Engineering (SE).

Responsibilities
  • Providing technical support to customers via phone, email, or online chat.
  • Analyzing customer issues and creating viable solutions in a timely manner.
  • Collaborating with cross-functional teams to resolve complex technical issues.
  • Developing and maintaining knowledge of Imperva products and services.


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